FAQ

Below are answers to some of the most commonly asked questions about our products and services. If you don’t find the information you need here, please feel free to contact us directly at contact@galaxywhip.com.

1. Are your cream aeration products legal? Yes. Our products are intended strictly for culinary and food preparation purposes only (e.g., whipping cream, coffee, baking, and beverages). We comply with the relevant laws and regulations in Thailand and Malaysia. We strongly advise you to review local policies regarding the purchase and use of culinary gas products before purchasing. We strictly prohibit the sale of our products for any unauthorized or recreational use.

2. How do I place an order? Simply select the products you want, add them to your shopping cart, and proceed to checkout. Follow the on-screen instructions to complete payment securely.

3. What payment methods do you accept? We accept major credit cards including Visa, Mastercard, American Express, Diners Club International, and JCB. Payment is securely processed through encrypted channels.

4. How long will it take for my order to arrive? For customers within our specific service areas, we offer three shipping options:

  • Free Shipping: 5 to 8 business days

  • Economy Shipping: 5 to 8 business days

  • Standard Shipping: 3 to 4 business days

5. Can I return or exchange a product? We do not offer direct exchanges. If you want a different size or variant, please return your original purchase following our refund policy, and place a new order for the desired item.

6. What should I do if I receive a defective or incorrect item? Please contact our customer service immediately with your order details and photos of the issue. We will guide you through the return or refund process as quickly as possible.

7. What areas do you ship to? We currently provide shipping exclusively to the following cities:

  • Thailand: Bangkok, Phuket, and Pattaya

  • Malaysia: Kuala LumpurPlease note that we cannot process or deliver orders to addresses outside of these specific locations at this time.

8. How can I track my order? Once your order ships, we will send you an email with tracking information so you can monitor the delivery status.

9. Is my personal information safe? We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we handle and secure your data.

10. How can I contact customer support? You can reach us any time via email at contact@galaxywhip.com. We are available 24/7 to assist you.