Shipping policy

Shipping Policy

At GalaxyWhip (galaxywhip.com), we strive to ensure your order arrives safely and promptly. Please review our shipping policies below for important details regarding delivery to our specific service areas.

1. Supported Shipping Areas & Restrictions Due to legal and regulatory compliance, we currently provide shipping exclusively to the following locations:

  • Thailand: Bangkok, Phuket, and Pattaya
  • Malaysia: Kuala Lumpur
  • Please note that we cannot process or deliver orders to any addresses outside of these specific cities. It is your responsibility to ensure that the product is legal to receive in your jurisdiction before placing an order. Our products are shipped strictly for culinary and food preparation purposes.

2. Shipping Methods, Costs, and Delivery Times All orders are shipped from our domestic warehouses. We offer three shipping options at checkout to best suit your needs:

  • Standard Shipping: 5 to 8 business days 

Please note: Delivery times are estimates and not guaranteed. Unexpected events like local holidays, severe weather, or carrier disruptions may impact delivery schedules.

3. Order Processing Orders are usually processed within 1 to 3 business days after payment confirmation. Processing times do not include weekends or local public holidays. Orders will not be processed or shipped until payment is successfully received.

4. Order Tracking Once your order ships, you will receive a confirmation email containing your tracking information so you can monitor your delivery status in real-time.

5. Import Duties and Taxes For cross-border shipments within our supported regions, any applicable import duties, local taxes, or customs fees are the responsibility of the recipient. These fees may vary by destination and will be clearly indicated during the checkout process when applicable.

6. Returns Within 30 Days We accept returns of eligible items within 30 days of purchase. Please refer to our Refund and Returns Policy for detailed instructions on how to initiate a return.

7. Contact Information If you have any questions, concerns, or need assistance tracking your shipment, please contact us at: contact@galaxywhip.com. Our team is available 24/7 and always happy to help.