Shipping policy

Shipping & Fulfillment Policy

GalaxyWhip is committed to ensuring reliable, safe, and compliant delivery of food-grade culinary chargers and kitchen supplies across our primary distribution networks in Southeast Asia.

1. Service Coverage & Regional Hubs

We operate scheduled logistics routes across major hospitality and culinary centers:

  • Malaysia: Greater Kuala Lumpur & Klang Valley.

  • Thailand: Bangkok Metropolitan Region, Pattaya (Chonburi), and Phuket.

  • Regional & Remote Areas: Inquiries for locations outside core metro zones are evaluated on a case-by-case basis depending on freight carrier availability.

2. Commercial Logistics & Order Coordination

Due to weight considerations and transport compliance for pressurized food-grade cylinders ($N_2O$ E942):

  • Fulfillment Scheduling: Once your supply inquiry and delivery address are verified, our logistics team schedules direct route dispatch.

  • Dispatch Confirmation: A dispatch notice and delivery window will be communicated directly to your contact person via Email or WhatsApp.

3. Delivery Timelines & Fees

  • Standard Metro Dispatch: Typically fulfilled within 1–2 business days following order confirmation.

  • Express & Same-Day Inquiries: Available within select metropolitan zones subject to inventory and local courier route capacity.

  • Shipping Rates: Delivery charges are calculated based on parcel weight, cylinder volume, and distance from regional fulfillment hubs. All applicable logistics costs are transparently detailed before payment confirmation.

4. Minimum Order Thresholds

To ensure safe transit handling and operational efficiency:

  • Standard minimum order quantities (MOQ) may apply to large-format cylinders (e.g., 3.3L culinary tanks) based on local route capacity.

  • Our logistics support team will verify if your order volume meets local route dispatch parameters.

5. Safe Handling, Receiving & Damaged Goods

  • Inspection Upon Arrival: Please inspect all outer packaging and cylinder seals upon delivery.

  • Damaged in Transit: If an item arrives damaged or compromised, notify our support team within 48 hours of receipt with clear photographic proof. We will promptly arrange a replacement or credit adjustment.

6. Contact Logistics & Support

For delivery route inquiries, bulk freight estimates, or dispatch tracking: